37winPrivacy Policy

This page describes what we collect when you use 37win and how we keep that data protected. We at 37win take your privacy seriously. We collect personal information only when necessary to operate our platform, process your payments, verify your identity, and comply with applicable law. We do not sell your data to third parties for marketing purposes.

Our privacy practices apply to all users of 37win, whether you are accessing our live-dealer tables from Jakarta, playing sportsbook games from Surabaya, or using our slot games from anywhere else in our service area. This policy explains what data we collect, how we use it, who we share it with, and what rights you have over your information.

If you have questions about our privacy practices or wish to exercise your rights over your data, contact our support team via the in-app chat or email address listed at the end of this policy.

What Data We Collect on 37win

Account Registration Information

When you create a 37win account, we collect your full name, date of birth, email address, and phone number. We use this information to create your account, verify your identity, and contact you about your account if needed. We also collect your country and city of residence to determine service eligibility and comply with jurisdiction-specific regulations.

Payment and Financial Data

When you deposit or withdraw funds on 37win, we collect payment method details such as your bank account number, digital wallet identifier (for DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet), and transaction amounts. We also collect your bank name (mobile banking, local payment, online payment, e-wallet) and any other information required to process your payment. This data is used solely to process your transactions and is not shared with third parties except as necessary to complete the payment.

Identity Verification Documents

To comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations, we may ask you to upload copies of identity documents such as a government-issued ID, passport, or driver's license. We may also request proof of address such as a utility bill or bank statement. We store these documents securely and use them only for identity verification and fraud prevention. We do not share these documents with third parties except when required by law or regulatory authorities.

Gameplay and Account Activity

We at 37win log all your gameplay activity, including live-table sessions, sportsbook bets, slot game plays, deposits, withdrawals, and account balance changes. We record the time, amount, game type, and outcome of each activity. This data is used for record-keeping, dispute resolution, fraud detection, and regulatory compliance. We retain this data for a minimum period required by law, typically several years.

Technical and Device Data

When you access 37win, we collect technical information such as your IP address, device type, operating system, browser type, and the pages you visit. We use this data for security purposes, fraud detection, and to improve our platform performance. We may also collect information about your internet connection speed and device capabilities to optimise the streaming quality of our live-dealer tables.

Cookies and Tracking

We at 37win use cookies to remember your login status, store your preferences, and track your activity on our platform. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but doing so may limit your ability to use certain features of 37win. We do not use cookies to track you across other websites or to build a profile of your browsing habits outside of 37win.

How We Use and Protect Your Data

Data Protection and Security

We at 37win protect your personal data using industry-standard encryption (SSL/TLS) for data in transit and access controls for data at rest. Our servers are located in secure data centres with physical security measures, backup systems, and disaster recovery procedures. We limit access to your data to employees and contractors who need it to perform their job functions. All staff members are bound by confidentiality agreements.

However, no online system is non-specific info secure. While we undertake reasonable efforts to protect your data, we cannot guarantee absolute protection against all cyber threats, hacking, or data breaches. If a breach occurs, we will notify affected users as required by applicable law.

Third-Party Processors

We at 37win share your data with third-party service providers who help us operate our platform. These include payment processors (for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification vendors, and cloud hosting providers. We require all third-party processors to maintain the same level of data protection as we do and to use your data only for the purposes we specify.

Our servers may be located outside your jurisdiction. By using 37win, you consent to your data being transferred to and stored in countries other than your own. These countries may have different data-protection laws than your home country.

Legal Disclosure

We at 37win may disclose your personal data to regulatory authorities, law enforcement, or courts if required by law, court order, or government request. We may also disclose data if we believe in good faith that disclosure is necessary to protect our legal rights, prevent fraud, or protect the safety of our users or the public.

Data Retention

We at 37win retain your personal data for as long as your account is active and for a period after account closure as required by applicable law. Gaming records, financial transactions, and identity documents are typically retained for several years to comply with anti-money-laundering and tax regulations. You do not have the right to request deletion of gaming or financial records, as we must retain them for legal and regulatory purposes.

Contact and Data Subject Rights

If you wish to exercise your rights over your data—such as requesting access, correction, or deletion—contact our support team via in-app chat, email, or the help centre. We will respond to your request within the timeframe required by applicable law, typically 30 days. If you believe we have violated your privacy rights, you have the right to lodge a complaint with the data-protection authority in your jurisdiction.

Our 37win support team is available 24/7 to answer questions about our privacy practices. Response times typically range from a few minutes to a few hours during standard business hours. During weekends or holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, response times may be longer.

Policy Updates

We at 37win may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. We will notify you of material changes by posting the updated policy on our website and updating the "last modified" date at the top of this page. Your continued use of 37win after such changes constitutes your acceptance of the updated policy.